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FAQ

OUR PRODUCTS

All of our products are made in the USA. We are based in Oregon.

Safety is very important for KODAMA. Our products hang from above, so high standards of Quality Control are essential.
From the design phase, to sourcing, to production, to finishing, to order fulfillment, and to customer support during installation, we incorporate several Quality Control procedures. Our redundant QC processes at every stage of production and and post sale follow-through ensure the safe conditions needed for you and us.

We take safety very seriously at KODAMA. Since our products require overhead lifting, involve dynamic movement, and inspire playfulness - attention to safety and risk mitigation is paramount.
In both the residential and the hospitality and commercial sectors, there are several best practices that we follow from design to manufacturing to installation to maintenance.
Please recognize that KODAMA is not a cheap and mass-produced product with a short shelf-life. We play the long game, and that includes attention to safety from initial design to everyday use, year after year.

The smooth, predictable, and rhythmic pendulum swing of the zome provides a soothing and stress reducing effect for many people, including those with special needs.  Learn more here.

Yes, our products are build for outdoor and indoor use, and we offer a selection of covers for periods of non-use.  We do recommend normal care and maintenance, as typical with any outdoor item. See our full Care instructions here.

BUYING PROCESS

You can find detailed sizes on out product pages. Locations vary depending on your use, but often include outdoors under a tree, by a pool, or a deck, in a gezebo structure, or indoors hung from a beam, reinforced cieling, or using tyhe curved tripod stand.

Yes, aside from the curved tripod stand, with provides a stand alone solution, also have a look at our Common Rigging Kits. Either way, our technical team will assist you with any question that you have and help you best hang your zome.

KODAMA is factory direct and currently does not have showrooms. 

KODAMA is based in beautiful Oregon, USA - the land of no sales tax :)

Our typical lead time is 4 weeks after recieving your order until shipping.  Freight shipping can add another 3-6 days.
Busy periods such as holidays and spring time can often extend the lead time to 6 weeks.

SHIPPING & INSTALLATION

Zomes, stands, and cushion sets all ship FedEX freight. If you order accessories such as rigging, covers, or pillows with your zome, we can often include everything into one box.
Accessory items such as rigging, covers, and pillows ordered separately from the zome will ship UPS or USPS.

For residential applications, any orders over $2000 ship free - meaning that zomes, stands, and cushion sets all qualify for free shipping.  If you order accessories such as rigging, covers, or pillows with your zome, we can often include everything into one box and is thus free.
Accessory items such as rigging, covers, and pillows ordered separately from the zome will ship UPS or USPS and charged accordingly.

For Trade and Commercial accounts, see out Trade Pricing & Terms

All of our items ship KD - meaning "knock-down".  Assembly is typicall done by the homwowner, handyman, or contractor followingh our very detyailed assembly instructions.

We do not currebtly offer a white glove service, though we are very happy to work directly with a service of your choosing, and assist them wioth recieving and assembling our products.

Yes, we do ship internationally to select countries, including Canada, Europe, Australia, and others. Freight charges typically range between US$800 - US$1400 depending in country and products. If you are interested in purchasing for international delivery, please contact us with your information, and we can provide you a shipping quote.

Returns and Warranty

See our Return Policy here.

See our Warranty Policy here.