FAQ

OUR PRODUCTS

All of our products are made in the USA. We are based in Oregon.

Safety is very important for KODAMA. Our products hang from above, so high standards of Quality Control are essential.
From the design phase, to sourcing, to production, to finishing, to order fulfillment, and to customer support during installation, we incorporate multiple steps of Quality Control procedures. Our redundant QC processes at every stage of production and and post sale follow-through ensure the safe conditions needed for you and us. This also ensures a high quality handmade product that our team takes pride in creating.

We take safety very seriously at KODAMA. Since our products require overhead lifting, involve dynamic movement, and inspire playfulness - attention to safety and risk mitigation is paramount.
In both the residential and the hospitality and commercial sectors, there are several best practices that we follow from design to manufacturing to installation to maintenance.
Please recognize that KODAMA is not a cheap and mass-produced product with a short shelf-life. We play the long game, and that includes attention to safety from initial design to everyday use, year after year.

The smooth, predictable, and rhythmic pendulum swing of the zome provides a soothing and stress reducing effect for many people, including those with special needs.  Learn more here.

Yes, our products are build for outdoor and indoor use, and we offer a selection of covers for periods of non-use.  We do recommend normal care and maintenance, as typical with any outdoor item. See our full Care instructions here.

You can find detailed sizes on out product pages. Locations vary depending on your use, but often include outdoors under a tree, by a pool, or a deck, in a gazebo structure, or indoors hung from a beam, reinforced ceiling, or using the curved tripod stand.

Yes, aside from the curved tripod stand which provides a stand alone solution, we also have offer our custom Common Rigging Kits. Either way, our technical team will assist you with any question that you have and help you best hang your zome.

BUYING PROCESS

Yes, KODAMA has partnered Affirm - a leading provider for payment options. Learn more here.

KODAMA is based in beautiful Oregon, USA - the land of no sales tax :)

Our typical lead time is 4-6 weeks after receiving your order until shipping.  Freight shipping can add another 3-6 days.
Busy periods such as holidays and spring time can often extend the lead time to 8 weeks.

SHIPPING & INSTALLATION

Zomes, stands, and cushion sets all ship FedEX freight. If you order accessories such as rigging, covers, or pillows with your zome, we can often include everything into one box.
For larger orders, clients often use their own freight forwarders
Accessory items such as rigging, covers, and pillows ordered separately from the zome will ship UPS or USPS.

In the continental US, our larger products ship FedEx Freight as a flat rate of $200 per piece.
International shipping quoted per order.

Accessory items such as rigging, covers, and pillows ordered separately from the zome will ship UPS or USPS and charged accordingly. If ordered at the same time as the zomes or stand, we can usually group these items within the larger boxes and not charge any separate shipping above the standard flat rate.

For Trade and Commercial accounts, see out Trade Pricing & Terms

All of our items ship KD - meaning "knock-down".  Assembly is typically done by the homeowner, handyman, or contractor following our very detailed assembly instructions and videos.

Yes, depending on your location and if we have a trusted provider established where you live. If you have an existing company that you regularly use, we are happy to work directly with a service of your choosing, and assist them with receiving and assembling our products.

Our Current Partners:

France:
     J&J Distribution
     www.kodamafrance.com
     contact@kodamafrance.com

For other countries, we ship factory direct, and can arrange shipping and logistics to your port of entry or final destination. Please contact us for a quote.

We are currently expanding or international distribution and vetting partners. If you are interested in becoming a reseller, please contact us.

Returns and Warranty

See our Return Policy here.

See our Warranty Policy here.